Refund policy

Refund Policy

At MY KISAS, we take great care in offering high-quality beauty products. However, if for any reason you are not satisfied with your purchase, please review our refund policy below:

Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used beauty products.

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

Return period

You may request a return within 7 days of receiving your order. After this period, we cannot offer a refund or exchange.

How to request a return

Please contact us at contact@mykisas.ae before sending any return.

Do not return your order without prior approval.

Refund process

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original method of payment within 7 to 14 business days.

Non-returnable items

• Used or opened beauty products

• Items not in their original condition or damaged

• Gift cards

Shipping costs

Shipping costs are non-refundable.

You are responsible for covering the return shipping costs.

Contact us

For any questions regarding this Refund Policy, please contact us at: contact@mykisas.ae